eGain Corporation

1252 Borregas Avenue, Sunnyvale, CA 94089

Public
Internet & Software - Software
around $50 - 100M
around 500 - 1K
(408) 636-4500
(302) 636-5454
publications@egain.com


eGain Communications Corporation (eGain) provides multichannel customer service and knowledge management software for in-house or cloud deployment. The Company?s application suite, eGain Service, is available through both licensed and hosted models. It includes integrated applications for social customer service, Web self-service, e-mail management, paper and fax management, chat, co-browsing, short message service (SMS), call tracking and resolution, proactive notifications, cross-channel knowledge management, case management and service fulfillment. These robust applications are built on the eGain OpenCIH platform. The eGain OpenCIH platform enables end-to-end service process management and multichannel, multisite contact center management, and includes certified out of the box integrati... (Source: SEC reports)


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57 Contacts at this company
Rob Drake
Strategic Accounts Director
Carol Bloom
Sr. Delivery Manager
Fred Szponer
CX & Knowledge Management Strategist
Richard Klotz
Director, Knowledge Management / Digital ...
Roy Wood
Principal Consultant
Apurva Bhagwat
Associate
Raj Jain
Senior Project Manager
Ariel Feist
Sr. Technical Writer / Training Content ...
Geoffrey Dang
Technical Solutions Consultant

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